Shipping policy

Processing time
All orders are processed within 1 to 2 business days after purchase. Orders placed on weekends or public holidays are processed on the next business day.

Delivery time
Standard delivery takes 6 to 10 business days once your order has shipped.

Please note: during peak summer months and periods of high demand, delivery may take between 8 and 16 business days. If your order is affected, you will be notified by email.

Shipping rates
Free shipping on all orders.

Order confirmation and tracking
You will receive an order confirmation email immediately after your purchase. Once your order has shipped, you will receive a separate email with your tracking number so you can follow your shipment at any time.

Change of delivery address
If you need to update your delivery address after placing an order, please contact us as soon as possible at hello.thebuddynest@gmail.com. We can only make changes before your order has been processed and shipped. Once it has shipped, we are unable to redirect the package.

BuddyNest is not responsible for failed deliveries resulting from an incorrect or incomplete address provided at checkout.

Lost or delayed packages
If your tracking shows no updates for more than 5 business days, please contact us at hello.thebuddynest@gmail.com and we will investigate with the carrier. BuddyNest is not responsible for carrier delays outside our control, but we will do everything we can to help resolve the situation